Equipment installations, start-ups and commissioning, for US and Canadian customers are scheduled with and performed by our US-based team of technicians. After-sales on-site support in the form of equipment service, preventative maintenance, equipment auditing, and consultations may also be scheduled with our US office. Emergency service calls and maintenance contracts are also carried out by our US team. Technical or troubleshooting support is provided by our specialized team of US technicians via telephone, mobile phone, email, direct messaging, as well as remote PLC connection. We pride ourselves in offering Direct Access Support - all customers are provided with the mobile numbers of our entire technical and management team. Emergencies are most efficiently resolved when all team members are informed.